infexxionMoore On 360 Failure Rates: "Y'know, Things Break"
In a recent interview with Microsoft VP Peter Moore, a series of reader submitted questions were asked of the former Sega exec. Those questions touched on the potential for fewer bald space marine games, noisy DVD drives, Halo, and Xbox 360 hardware reliability.
With suspiciously high numbers of reports of the 360 crowd seeing crapped-out consoles, alongside Microsoft's laudable efforts to extend warranties, some folks want to know just what the failure rate is. Three percent? Twice that? Pete dodges with:
I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business.
Hey, Peter, that's cool. I'm aware stuff breaks. But at $400 a pop, you think maybe they could, y'know, break less? It's reason number one why I don't have an Xbox 360.
